Health and Safety Information for Agganis Arena Events
We’re excited about the return of live events and can’t wait to welcome guests back to Agganis Arena after a long time away. We are committed to the health and safety of our guests and staff. COVID-19 is still very much a risk, and over the past months, we have taken many steps to create as safe an environment as possible for all who enter, including enhancements to HVAC air filtration, technology upgrades for mobile ticketing, and the procurement of over 100 hand sanitizing stations to name a few. But we also need your help and ask our guests to recognize that safety is a team effort, and there are many ways in which you can help ensure everyone has the best and safest experience possible at Agganis Arena!
Agganis Arena COVID-19 Event Policy (Effective October 15, 2021)
Boston University and Agganis Arena announced that all guests 12 years and older are required to present proof of full vaccination against COVID-19 or a qualifying negative COVID-19 test to gain access to the arena. These entry requirements will go into effect on Friday, October 15, 2021. In addition, per City of Boston Guidelines all guests over the age of 2 are required to wear a mask, except while actively eating or drinking.
Agganis Arena COVID-19 policies will continue to be reviewed and updated on an ongoing basis. Some events, seating locations and experiences may require additional health and safety guidelines other than those noted above as required by promoters or touring artists. Please review the event calendar and listings for more information about specific event requirements.
Events with additional entry requirements:
- Twenty One Pilots – October 20, 2021: All fans will provide printed or digital proof of a negative COVID-19 test within 72-hours prior to entering the venue, OR must be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination – either the original vaccination card or printed or digital documentation providing proof of immunization. Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative result prior to entering the venue. Mask wearing will be required.
For all Agganis Arena ticketed events open to the general public & BU community*
Proof of Vaccination or Negative COVID Test Required
- All ticketholders will provide printed or digital proof of a negative COVID-19 test within 72-hours prior to entering the venue, OR must be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination – either the original vaccination card or printed or digital documentation providing proof of immunization.
- Agganis Arena will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.
- Agganis Arena will not require ticketholders who are under 12 years of age (accompanied by an adult) to provide proof of vaccination or a negative qualifying test to gain entry to the arena.
- All ticketholders 18 years of age or older will also provide a valid form of ID (State Issued Driver’s License, State Issued ID Card or Passport)
- In accordance with the City of Boston’s indoor mask mandate, all ticketholders over the age of 2 regardless of vaccination or COVID-19 negative test status are required to wear a mask that completely covers their nose and mouth at all times. Ticketholders may only remove their masks when actively eating or drinking as permitted. Agganis Arena will strictly enforce the mask mandate with a two-strike policy. Guests failing to adhere to this policy after a second warning will be subject to removal from the venue.
- Ticketholders who do not wish to comply with the COVID-19 Event Policy may have the ability to transfer, donate or resell tickets via agganisarena.com through Account Manager or Ticketmaster. Agganis Arena will not refund tickets to ticketholders for any events.
Stay Home If You're Sick
All fans should stay home if they:
- Are sick or have COVID-19 symptoms (such as sore throat, fever or chills, cough, congestions, trouble breathing/shortness of breath, fatigue, severe muscle aches, new loss of taste or smell)
- Have been in close contact with an individual diagnosed with COVID-19 or exhibiting symptoms within the past 14 days
- Have been diagnosed with COVID-19 in the past 14 days or directed to self-isolate or quarantine by a health care provider or public health official
- Are awaiting the results of a COVID-19 test
Face Coverings/Masks Required
Per City of Boston guidelines, all guests MUST wear face coverings/masks indoors, regardless of vaccination status, except when actively eating and drinking. Facial masks should ideally consist of three or four layers of material (e.g., three-ply or four-ply) and cover the chin, mouth, and nose. Mask must fit snugly and securely. Neck gaiters, bandanas, masks with vents, and any other substitutes are not allowed. Face shields are allowed when combined with a mask but will not serve in place of a mask. All guests over the age of 2 are required to abide by the facial covering rules above. If you are unable to wear a mask due to medical reasons, please email us at email@example.com.
Wash Your Hands and Sanitize When Possible
Cleaning hands with soap and water or hand sanitizer that contains at least 60% alcohol is one of the most important steps you can take to avoid getting sick and spreading germs to those around you. Always wash your hands or use hand sanitizer after using the restroom, after blowing your nose, coughing, or sneezing, before and after eating food, after caring for someone who is sick, and after touching garbage. All restrooms at Agganis Arena are equipped with numerous washing stations, and there are over 100 hand sanitizer stations located throughout the building.
Ditch the Paper, We're Going Mobile
Agganis Arena is going completely mobile for all event ticketing, so that means your phone is your ticket! Mobile ticketing is an easy, safe, convenient and contactless way to access tickets and get through the entrance and to your seat in a flash. Upon arrival to your event, locate your tickets in your Ticketmaster app or via Boston University Account Manager. You’ll show your ticket to the ticket scanner, your barcode is scanned – and you’re in!
To provide a safer environment for the public, Agganis Arena will not allow any bag that exceeds 12” x 12” x 6” into the facility. All guests are subject to search. Please allow additional time for entry and please plan accordingly.