Building Policies

At Agganis Arena, we work diligently to make our facility safe and secure for our guests, employees, and vendors.

BAG POLICY

To provide a safer environment for the public and significantly expedite fan entry, Agganis Arena will not allow any bag that exceeds 12” x 12” x 6” into the facility. Please plan accordingly.

SECURITY SEARCHES & METAL DETECTORS

To help ensure the highest level of safety and security, all Arena guests, employees, and vendors are subject to security searches and a courtesy screening, which may include metal detection devices.

OPENING TIMES: DOORS & PARKING

Doors are open one hour prior to the start of an event. Parking lots and the VIP entrance open 90 minutes prior to the start of an event.

SMOKING

Agganis Arena is a smoke-free facility. Guests are not allowed to smoke inside the building. For the safety of our guests and for the health and comfort of others, there are no areas designated for smoking outside of Agganis Arena. Electronic cigarettes and all tobacco products are prohibited.

ALCOHOL POLICY

Guests are prohibited from bringing alcoholic beverages into Agganis Arena.

ID Requirements
Regardless of age, to purchase alcoholic beverages a guest must present a valid Massachusetts driver’s license, Massachusetts liquor ID, passport, or military ID, which indicates the guest to be a least 21 years of age. (Massachusetts ID cards, duplicate licenses, expired licenses, damaged licenses, and driver’s licenses that do not have photos will not be accepted.) Out-of-state licenses are acceptable only if the guest is at least 25 years of age and another form of identification (e.g., credit card) will be required if the guest is between 25 and 30 years of age. The guest’s birth date will be required to be entered on the point of sale system prior to making a sale of an alcoholic beverage. Any guest who presents false or fake identification in order to obtain alcohol or who passes alcohol to a minor may be subject to eviction and arrest.

Possession
Any guest in the possession of an alcoholic beverage on the premises may be requested to produce identification, which must satisfy the foregoing requirements. Failure to produce such identification will result in confiscation of the alcoholic beverage. Guests in possession of more than one alcoholic beverage will have one of the alcoholic beverages confiscated and no refunds will be offered.

Service
We reserve the right not to sell alcohol or to discontinue the sale of alcohol at any time. We will reserve the right, in our sole discretion, to decline to serve an alcoholic beverage to any guest. Any guest in the possession of alcoholic beverages not obtained on premises will be subject to eviction. For events open to the general public, non-alcoholic beverages that are served as alternatives to alcoholic beverages (e.g., non-alcoholic brews, non-alcoholic sparkling wines) will not be sold to guests under the age of 21. Additional restrictions upon the service of alcoholic beverage sales may be implemented without notice.

Military Identification Cards
The following forms of Military ID are accepted for the purchase of alcoholic beverages:

  • A valid retired military identification card that states that the expiration is indefinite on the front and has a birth date and an expiration date printed on the back of the card.
  • We do not accept Dependant Military Identification Cards.
  • We do not accept Merchant Marine Identification Cards.

CAMERAS/RECORDING EQUIPMENT

Agganis Arena’s policy on cameras and recording equipment varies. In general, flash photography is prohibited at all events; Arena policy on the use of video recorders or digital cameras with recording capabilities varies by event. Arena personnel reserves the right to examine and prohibit the use of any camera or recording equipment it deems unacceptable. Refer to the individual event page for more information about camera policies.

PROHIBITED ITEMS

Items that jeopardize the safety, viewing, listening pleasure, or enjoyment of other guests are prohibited. In accordance with building policy and security guidelines, items not allowed into Agganis Arena include but are not limited to: alcoholic beverages, outside food or beverages, bottles or cans of any type, coolers, containers, weapons or firearms, fireworks, illegal substances, bullhorns, noisemakers, confetti, beach balls or other inflatable items, Frisbees, laser pointers, bags larger than 12” x 12” x 6”, large banners, selfie sticks, sticks or poles, folding chairs, stools, skateboards, and roller blades, etc. Arena management reserves the right to remove any items it deems a violation of its building policy and security guidelines. No check-in services are available for prohibited items.

BANNERS & SIGNS

Guests are not allowed to bring any outside banner(s) into the Arena. Small signs are permitted as long as they do not block the view of others or contain political and/or obscene material. Large signs and signs that contain sticks and poles are not allowed into the Arena. Arena management reserves the right to remove any sign in Agganis Arena. 

FOOD & BEVERAGE

Outside food and beverages are not permitted into Agganis Arena. The Arena offers a wide variety of food and beverages at our concession stands and specialty kiosks located throughout the building.

TICKET SCALPING

Ticket scalping—the resale of Agganis Arena admission tickets—is strictly prohibited on the premises. Violators of this policy will be prosecuted to the fullest extent of the law.

EXIT & REENTRY

Guests are not allowed reentry into an event at Agganis Arena when their ticket for the event has already been scanned. Only under emergency circumstances will a guest be allowed to reenter the Arena. Prior to exiting, arrangements must be made with Arena personnel.

GUEST CONDUCT

To help make Agganis Arena a safe and enjoyable environment for all guests, we request that all guests be courteous to those around them and abide by all building policies and regulations. Guests who do not conduct themselves in a proper manner and do not abide by building policies and regulations will be removed from the Arena.

Boston University athletic events are for the enjoyment of all in attendance and should be safe and fun. Fans are asked to behave responsibly at all games and to cheer loudly for the Terriers.

Boston University, the Hockey East Conference, Patriot League, and the NCAA promote good sportsmanship by student-athletes, coaches, and spectators. Please support the participants and officials in a positive manner. Throwing objects of any type and any profane, racial, sexist, or other abusive comments or actions directed at officials, student-athletes, visiting team fans, spectators, coaches, or team representatives will not be tolerated and are grounds for removal from Agganis Arena.

LEAFLETS & BROCHURES

Leaflets and brochures are prohibited in the Arena.